RETURNS AND REFUND POLICY
 

At Truestylz, operated by Clevano Solutions Private Limited, we aim to provide a smooth and convenient shopping experience. In this document, “we,” “us,” and “our” refer to Clevano Solutions Private Limited, while “you,” “your,” and “user” refer to our valued customers. By placing an order on our website, you agree to the terms outlined below regarding returns and refunds. If you need to return an item, the following guidelines will assist you.

Eligibility for Returns

Items must be unused, unwashed, and in their original condition, with all tags, labels, and packaging intact.

All tags, labels, and packaging must be returned exactly as received.
Products that show signs of use, cleaning, or alteration will not be accepted.
Return requests must be submitted within 48 hours from the date of delivery. To begin the process, please contact our customer service team within this timeframe.

Items that do not meet these conditions will not qualify for return.

How to Initiate a Return

Step 1: Submit a Request

Send an email with your Order ID and reason for return to clevanosolutionsprivatelimited@gmail.com.

Step 2: Provide Supporting Images

If the item is damaged, defective, or incorrect, attach clear images showing the issue to help speed up the review process.

Step 3: Follow Instructions

Once your request is approved, we will share the necessary steps for completing the return.

We reserve the right to decline returns that do not comply with our return conditions.

Refund Process & Timeline

After receiving your returned item, our team will inspect it to ensure it meets the required conditions. You will be informed whether your refund has been approved or declined. If approved, the refund will be credited to your original payment method within 5–7 business days. A confirmation email will be sent once the process is complete.

Partial Refund Guidelines

In situations where the returned item only partially meets the return requirements (for example, minor damage or missing packaging), a partial refund may be issued at our discretion.
 

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please submit a return request within 48 hours of delivery. Kindly include clear photos or videos of the issue via email so we can address it promptly.
 

Need Assistance?

If you have any questions or need help with a return or refund, please contact our customer support team at clevanosolutionsprivatelimited@gmail.com.

Thank you for choosing Truestylz. We value your trust and are committed to ensuring a reliable and satisfactory experience.