SHIPPING AND DELIVERY POLICY
 

At Truestylz, operated by Clevano Solutions Private Limited, we are dedicated to providing a smooth and convenient shopping experience. In this document, “we,” “us,” and “our” refer to Clevano Solutions Private Limited, while “you,” “your,” and “user” refer to our customers. This Shipping and Delivery Policy explains the terms related to the shipment of products purchased through our platform. By placing an order, you agree to the terms outlined below.

Shipping Locations

We currently deliver to all serviceable pin codes across India. At present, international shipping is not available.

Processing Time

Orders are generally processed within 1–2 business days from the date of order confirmation, excluding weekends and public holidays.

Once your order has been processed, you will receive a confirmation email with the relevant details.

Delivery Timeline

Standard delivery usually takes between 3–8 business days after dispatch. We aim to ensure timely delivery of your orders.

Failed Delivery Attempts

If delivery is unsuccessful due to an incorrect address, recipient unavailability, or refusal to accept the package, the order will be returned to our warehouse. Customers can request a re-delivery.

Damaged or Lost Shipments

If your order is received in a damaged condition, please contact our support team within 48 hours of delivery and provide photographic evidence.

In the event that a shipment is lost during transit, we will arrange a replacement or initiate a refund after confirmation with the courier partner.

Contact Us

For any questions or concerns related to shipping and delivery, please contact us at: clevanosolutionsprivatelimited@gmail.com

We appreciate your trust in us and strive to ensure a reliable and efficient delivery experience.